Shipping policy

Everything you need to know about order processing, delivery, and receiving your garms.

1. Where We Deliver

Heptaxxiv currently delivers within Nigeria. Available states, locations, and delivery charges will be displayed at checkout.

For customers outside Nigeria, international shipping options may be announced periodically through our official channels.

2. Delivery Charges

Delivery fees are calculated based on your selected state, area, or delivery location during checkout. The amount shown at checkout is the total shipping cost for that delivery attempt.

3. Order Processing & Delivery Time

Most Heptaxxiv pieces are produced in limited quantities or through preorder drops. Orders begin processing after payment confirmation.

Estimated delivery periods are guides only and may be affected by:

* Production timelines
* Preorder schedules
* Weekends and public holidays
* High order volume
* Weather, traffic, security conditions, or third-party logistics providers

We will make reasonable efforts to keep customers informed of significant delays.

4. Missed Delivery Attempts

Customers must be available and reachable on the agreed delivery date.

If a delivery attempt is missed due to unavailability, incorrect contact details, or failure to respond, an additional delivery fee must be paid before the order can be dispatched again.

5. Delivery Address & Contact Information

Please provide:

* A complete delivery address
* A useful landmark where applicable
* A valid and reachable phone number

Heptaxxiv is not responsible for failed deliveries or additional costs resulting from incorrect, incomplete, or outdated information.

6. Receiving Your Order

Orders may be received by the customer or another person available at the provided address unless different instructions are communicated before dispatch.

Once an order has been successfully delivered to the supplied address, responsibility for the package transfers to the customer.

7. Sizing

Please review size guides carefully before placing your order.

Due to the limited nature of Heptaxxiv releases and preorder production, selecting the wrong size does not qualify for a free exchange. Any change in size may require placing a new order, subject to product availability.

8. Delays Outside Our Control

Heptaxxiv is not responsible for delays caused by circumstances beyond our reasonable control, including logistics disruptions, security situations, weather conditions, public holidays, or supplier delays.

Where necessary, we may contact customers to arrange an alternative delivery solution.